Terms & Conditions

  1. DELIVERY INFORMATION
  2. PACKAGING
  3. RETURNS & EXCHANGES POLICY
  4. RETURNING FAULTY GOODS
  5. GIFT RETURNS
  6. LATE AND LOST DELIVERIES
  7. PRICES
  8. FEEDBACK AND COMPLAINTS
  9. PRIVACY POLICY
  10. ENVIRONMENTAL & ETHICAL POLICY
  11. ONLINE SECURITY
  12. KLARNA PAYMENTS

DELIVERY INFORMATION

Unfortunately, we cannot deliver to unmanned PO BOX addresses.

UK Next Day Orders:
These are sent via Evri or DPD. You will receive an order confirmation with a tracking number and instructions for tracking your parcel.

UK Standard Orders:
These are dispatched via Evri and typically take 6-7 working days. If you experience any delays, please call us at +44 (0) 7442 935058.

From 01.01.21, EU countries may require VAT and duty payments. Non-EU orders are exclusive of VAT (20%), which will be removed at checkout.

Please note that any applicable duties and taxes in the destination country are the customer's responsibility.

Orders will be dispatched on the same working day if received by 12 noon UK time. Orders received after this time will be dispatched the next working day.

Working days are Monday to Friday.

PACKAGING

Jewellery is packaged in a Sphaṭika LONDON branded gift box, which includes a cotton pouch and gift card. Other accessories are protectively packaged with branded swing tags. All products are enclosed in a protective external carton box.

RETURNS & EXCHANGES POLICY

Earrings and face masks are excluded from the refund policy due to hygiene reasons as per UK/EU regulations. We are unable to refund or exchange earrings purchased from Sphaṭika LONDON. For details on our returns and exchanges policy, please see here.

RETURNING FAULTY GOODS

If you receive faulty or damaged goods, please contact our customer service team at +44 (0) 7442 935058 or email help@sphatikalondon.com. If the package appears damaged or open, do not accept the delivery and contact customer service immediately for a replacement. We will cover the return postage costs and arrange re-delivery.

Faulty items will only be accepted if they were delivered damaged or have a manufacturing fault within 15 days of delivery. Items showing damage due to wear or accidental mishandling will not be considered faulty.

GIFT RETURNS

If you have received a gift, we will gladly exchange it for an item of the same or greater value. The standard terms for exchanges still apply.

ORDER CANCELLATION

To cancel an online order, please call our customer service team at +44 (0) 7442 935058. Orders can only be canceled if they have not yet been dispatched. If your order has been dispatched, it cannot be redirected, so please follow the return instructions upon receipt. Provided a Return Number is requested within 7 days of receipt, we will refund the original postage costs and the full cost of the item.

This does not affect your statutory rights.

LATE AND LOST DELIVERIES

If your delivery is delayed, contact us for the tracking number to locate it with the carrier.

We cannot refund or replace lost items until 20 working days after the dispatch date (30 days for international items), as Royal Mail considers items lost after this period.

For international deliveries, parcels are often handled by multiple postal services. Customs checks can sometimes delay delivery by up to 1-2 weeks.

If items are marked as delivered but not received, check the signature of the recipient on the courier's website using your tracking number. We do not refund or replace items marked as delivered. We recommend having items delivered to your home address.

If you do not receive your delivery, report it to us within 30 days of the order date.

Sphaṭika LONDON is not responsible for goods lost or delayed in transit.

PRICES

Goods are charged at the price shown on the product pages at the time of the order and include VAT. Errors and omissions are accepted. Orders will be processed at the published prices at the time of order and cannot be adjusted for later promotions.

Promotional discount codes may apply to full-price items only and cannot be combined with other offers or discounts.

FEEDBACK AND COMPLAINTS

We welcome feedback as it helps us improve our service. If you have a complaint, please contact us via phone, email, or letter, and we will address it promptly. Contact us here.

PRIVACY POLICY

By using our services, you agree to the terms outlined in our Privacy Policy.

ENVIRONMENTAL & ETHICAL POLICY

We are committed to environmental responsibility and ethical practices in all aspects of our business, including our interactions with customers, suppliers, partners, employees, and investors.

ONLINE SECURITY

We do not store financial information like credit or debit card numbers on our site. All transactions are processed through a secure, independent payment service provider. We accept payments via Visa, MasterCard, and American Express through the secure payment provider Stripe.

SERVICES AND CONDITIONS OF USE

We agree to provide you with information and other services as outlined in this agreement. We may modify this agreement at any time with notice published through our service. You agree to use our services in compliance with all applicable laws and the terms and conditions outlined in our policies and guidelines.

KLARNA PAYMENTS

To offer Klarna’s payment methods, we may pass your personal data, such as contact and order details, to Klarna for the purpose of assessing your eligibility for their payment options and tailoring those options for you. Your personal data will be processed according to Klarna’s privacy notice.