Returns

Free & Easy UK Returns

We are pleased to offer an exchange or refund within 15 days of receiving your order. Simply follow the steps below.

Please note that earrings and face masks are excluded from the return policy due to hygiene reasons.

UK Returns

  • Prepare Your Return
Print and fill out a returns form. Enclose it with the items you wish to return, along with all original packaging.
  • Create Your Free Return Label
Click [here] to create your free UK return delivery label. This will notify us of your intention to process a return. You must do this within 30 days of receiving your order.
  • Print Your Return Label
You can print your return address label at home or at a Post Office branch by bringing in the Royal Mail email with your unique QR code.
  • Send Your Return
Return your package through your local Post Office branch or Royal Mail Customer Service Point. This must be completed within 14 days of notifying us of your return.
  • Receive Your Refund
Once we receive and inspect your return, we will process the refund. We aim to complete the return and refund process within 14 days of receiving your return. Refunds will be issued to the original payment method, which may take a few days to reflect in your account.

    International Returns

    • Prepare Your Return
    Print and fill out a returns form. Enclose it with the items you wish to return, along with all original packaging.
    • Ship Your Return
    It is your responsibility to ensure that the return is received by us. We strongly recommend using a recognized courier service. Please note that we cannot refund any return postage from outside the UK mainland.